Neama Elzubier
Admin, Studio Operations & Customer Experience Coordinator
Profile summary
Experienced administrative and customer service professional adept at managing daily operations, coordinating teams, and fostering client relationships. Possesses strong skills in communication, organization, and multitasking, with a history of success in marketing support, event coordination, and content creation. Committed to delivering efficient and high-quality outcomes in demanding settings.
Career highlights
Managed High-Volume Studio Operations: [Operations Management]: Managed 20+ daily orders and 20-40 daily client interactions during peak seasonal operations under high pressure.
Led Administrative and Creative Teams: Team Supervision: Led a team of 5 staff, coordinating workflows between photography, editing, and administration departments.
Key skills
Professional experience
Managed the entire client interaction lifecycle, from initial booking and scheduling through follow-up communications. This role involved handling 20-40 daily client conversations across WhatsApp and Instagram, consistently delivering a high-quality customer experience that fostered repeat bookings. Responsibilities included managing payments, revenue tracking, and financial reporting using Zoho Books, alongside supervising a team of 5 staff members and distributing daily tasks. The role further encompassed coordinating workflow between photographers, editors, and the admin team, as well as managing vendor relationships for items such as cakes, packaging, printing, and logistics. Product delivery coordination and timely fulfillment were key duties, along with successfully navigating high-volume seasonal operations with over 20 daily orders under pressure. Efficiency and service quality were maintained during peak workload periods, supported by writing engaging captions, assisting with client communication, and resolving client issues professionally with a solution-focused approach.
- Handled 20–40 daily client conversations via WhatsApp & Instagram
- Supervised a team of 5 staff members and distributed daily tasks
- Managed high-volume seasonal operations with 20+ daily orders under pressure
- Managed payments and revenue tracking using Zoho Books
- Coordinated workflow between photographers, editors, and admin team
Led front desk operations and managed client appointments. Provided professional customer service, resolving client issues efficiently and ensuring a smooth, welcoming client experience. Maintained schedules, appointments, and daily coordination, while handling cash transactions and preparing daily financial reports. Supervised the front desk team, improving the service flow.
- Managed front desk operations and client appointments
- Handled cash transactions and prepared daily financial reports
- Supervised front desk team and improved service flow
- Resolved client issues efficiently and professionally
Managed administrative team operations and daily office activities, coordinating with external companies and handling client and staff communication. This role involved arranging meetings and phone calls to ensure smooth and efficient office operations, alongside researching and writing historical articles to demonstrate writing and content development skills.
- Led administrative team operations and daily office activities
- Coordinated with external companies for client and staff communication
- Researched and wrote historical articles for content development
- Ensured smooth and efficient office operations
Led event and exhibition coordination from initial planning through to successful execution. Managed all event logistics, including supplier relationships and material procurement. Supported marketing initiatives to enhance service promotion and brand visibility, while also engaging clients and stakeholders to ensure effective event delivery and sales support. Ensured the timely and seamless execution of events.
- Coordinated and organized events and exhibitions from planning to execution
- Managed event logistics, suppliers, and required materials
- Supported marketing activities to increase brand awareness
- Communicated with clients and stakeholders to ensure successful delivery